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  • Hotel Sales Manager

  • The Resort at Port Ludlow aka PL Associates LLC
    Job Description

    This position is responsible for overseeing the Group Sales Department, growing the client database and securing group business to meet established monthly and annual Rooms and Food & Beverage revenue goals.  The position reports directly to the General Manager.  Interaction with all leadership is key to a successful performance.

    In all cases, this candidate must uphold the Vision/Mission and Values of Port Ludlow Associates.

     

    QUALIFICATIONS:

    • 3-5 years of experience, preferably in the hospitality industry
    • Degree major in Hospitality Management desirable
    • Strong communication skills lending to collaboration with internal teams and external clients
    • College or hospitality training preferred with emphasis on critical thinking, guest services and business operations.
    • Corporate Meeting Planning, Event Planning and Hotel and/or Food & Beverage business desired. 
    • Attention to detail, sense of urgency and ability to manage internal & external deadlines
    • Strong Leadership skills required with goal oriented drive.  
    • After-hours networking and occasional weekends may apply.
    • Candidate must demonstrate good grammar, excellent spelling skills.
    • General office experience, PC and data entry skills with MS Office is necessary with willingness to learn internal software programs. 
    • Integrity and trustworthiness expected. 
    • Must exhibit a professional appearance and demeanor. 
    • Must be able to work as a team player with the Inn staff and PLA Managers and also work independently. 
    • Must have a valid Washington driver’s license.

     

    ESSENTIAL FUNCTIONS:

    Direct Sales: 

    • Prospect, solicit and develop relationships with meeting planners, event planners and individuals to secure group business that will fit within the parameters of the business model of the resort.
    • Grow group sales business in rooms and food & beverage locally, regionally and nationally, developing long term relationships with planners.
    • Conduct pre-event and post-event meetings with clients.
    • Mine for business using all best practices including social media, industry organizations, trade shows.
    • Plan/attend/follow up on trade shows and familiarization trips.
    • Book and conduct site tours.
    • Work with marketing to target prospective markets (identified markets, industry membership lists, etc.) through online, email and snail mail marketing.
    • Work with Group Sales Team to creatively maximize and market Meetings and Retreats at The Resort at Port Ludlow
    • Strong organizational skills with attention to detail.  Must be able to prioritize work load and be efficient and fast, yet thorough.
    • Strong ability to multi-task and work expediently.
    • Work closely with Catering Sales Manager in group planning and overall event management once a contract has been finalized.  Catering Sales Manager becomes point of contact for all further details in planning. 
    • Maintain awareness of planning stages of Catering Sales Manager as needed, greet client onsite. 
    • Work with Group Sales Assistant in preparing contracts, data entry of membership & prospect lists for Group Sales Marketing efforts, supporting Group Sales team to drive Rooms and Food & Beverage revenue.  
    • Oversee and confirm billing of groups upon conclusion of programs.
    • Contract negotiation capacity.
    • Creative thinking for space management, themed events and budget management.
    • Clear understanding of product and services.
    • Maintain proper and complete files on all accounts in applicable database system and paper files.

     

    Operations:

    • Work in tandem with Executive Chef, Director of Food and Beverage, and General Manager to develop programs and offerings to promote to existing and prospect accounts/corporations.
    • Attend all scheduled meetings on site as defined through General Manager and other team members, including weekly BEO meetings.
    • Hotel product and industry knowledge, i.e., staffing, operations, safety, security, structural, health codes, hotel policies.

     

    Budget & Reporting:

    • Ensure rates committed are competitive and offer highest yield for the hotel to ensure maximum profitability.
    • Update & oversee weekly PACE Reporting.
    • Provide monthly reports (Action Plan).
    • Understand budget and manage it on a continual basis, including production of forecasted and actual group room and catering revenues.
    • Oversee Service Charge Reporting, ensuring accurate and prompt reporting to the Accounting Department.
    Contact Information