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  • Rooms Manager

  • Resort at Port Ludlow
    Job Description

    BASIC FUNCTION: 

    The Rooms Manager is responsible for ensuring the smooth operation of guest services, front office, night audit, maintenance and housekeeping/laundry while fully skilled at the priorities of safety, security, cleanliness, timeliness and first/last impressions.  This person maintains communications in an attentive, friendly, efficient, and courteous manner. The Rooms Manager is also overall responsible for providing all guests (internal and external) with quality service while maximizing room revenue and productivity, and developing managers and employees while meeting or exceeding budget.

    QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

    The ideal candidate will have: 

    • Have demonstrated leadership skills;
    • Excellent communication skills in all aspects;
    • Professional and appropriate business appearance and presentation;
    • 3-5 years of experience in a comparable position in a quality hotel operation;
    • Excellent knowledge of all aspects of Rooms Division Operations;
    • Full competency with OTA’s and social media, skills with Maestro or similar systems;
    • Excellent organizational and administrative skills;
    • Excellent guest service and problem resolution skills;
    • Flexibility to meet the demands of a 24 hour operation including handling shifts or duties as necessary;
    • Ability to work comprehensively with spreadsheets and budgeting packages;
    • Bachelor Degree from an accredited College or university - Major in Hospitality Management desirable
    • ESSENTIAL FUNCTIONS:

    • The duties and responsibilities include:
    • Candidate must have hotel operations experience, knowledge and understanding of budget process and financial reports as well as ability to monitor and manage service standards and guests' issues;
    • Must understand yield management and other tools to ensure revenues are not lost;
    • Must have demonstrated leadership; Encourage and build mutual trust, respect and cooperation among team members;
    • Coordinating the organization and administrative functions in all areas of the Rooms Division;
    • Ensuring total compliance with standards of operation;
    • Ensuring that staffing is maintained at an appropriate level to match business demand and financial objectives;
    • Participating in all regular and ad hoc operational meetings and in the formulation of strategic business plans;
    • Establishing monthly reporting system to monitor;
    • Develop specific goals and plans to prioritize, organize and accomplish your work;
    • Handling all guest complaints expeditiously to complete resolution;
    • Closely monitoring the financial performance of all departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget;
    • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed all room goals;
    • Provide solutions to improve problem areas and assisting in implementing corrective measures;
    • Ensure compliance of PLA operating procedures and policies.

     

    MARGINAL FUNCTIONS:

    • Communicate well with guests and associates. Provide services that are above and beyond for customer satisfaction and retention; Must possess thorough knowledge of all rooms division and individual job requirements;
    • Computer literacy and financial management required. Must be proficient in Microsoft Word and Excel;
    • Able to resolve guest, supervisor and associate conflicts;
    • Must have excellent organizational, interpersonal and administrative skills;
    • Must be willing to “pitch-in” and help co-workers with their job duties and be a team player;
    • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, revenue management, budget forecasting, quality assurance programs, hospitality law, and long-range planning;
    • Leadership skills to motivate, train and develop staff and to ensure accomplishment of goals;
    • Able to set priorities, plan, organize, and delegate;
    • Written communication skills to be concise, well organized, complete, and clear;
    • Ability to work effectively under time constraints and deadlines;
    • Ability to work with minimal supervision required;
    • Inspect guests’ rooms, public access areas, and outside grounds for cleanliness and appearance;
    • Assess workload and assign tasks/work orders overseeing them to completion;
    • Assist maintenance with daily duties as related to property's condition and prioritizing workloads;
    • Uphold the company’s Mission/Vision/Values.
    Contact Information