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  • Client Service Specialist I, II, III or Sr (DOE)

  • Kitsap Bank
    Job Description
    Essential Functions:
    •  Accurately and efficiently processes and records routine transactions for Bank clients including cashing checks, accepting deposits and withdrawals, processing credit card and loan payments, and money transfers.
    • Actively participates in efforts to gain and deepen client relationships by seeking opportunities to discuss and offer Kitsap Bank products and services as a solution for client’s needs referring them to appropriate support staff when needed. 
    • Discusses consumer and commercial products, quotes product rates when appropriate. 
    • Assists with branch and/or drive-up opening and closing procedures.
    • Assists clients with safe deposit box services. Processes payments and key deposits and refunds.
    • Researches and responds to client inquiries, verifies account information, resolves client concerns or refers them to management as necessary.
    • Actively learns, demonstrates and fosters the Kitsap Bank corporate culture in all actions and words.
    • Develops, maintains and demonstrates a basic knowledge of current Bank products and services.
    • May perform or back up vault and ATM duties.
    • Performs all responsibilities in accordance with bank policies and complies with all security procedures, compliance regulations and safety procedures.
    • Maintain the safety and confidentiality of client information.  
    Additional Responsibilities: 
    • Other duties as assigned. 
    Required Education, Experience, and Skills:
    • High school diploma or equivalent.
    • Minimum of six months cash handling, customer service and/or sales experience.
    • Ability to accurately handle cash.
    • Must be a team player with a positive attitude.
    • Excellent customer service skills.
    • Ability to perform basic math – addition, subtraction, multiplication, fractions and percentages.
    • Ability to effectively utilize computer technology.
    • Ability to operate standard bank/office equipment such as a copy machine, telephone, fax machine, branch capture scanner and ten-key calculator.
    • Banking experience preferred. 
    Physical/Mental Requirements: 
    • Ability to stand during the work shift.
    • Position frequently involves hearing, speaking, fingering, standing, walking and repetitive motions of hands/wrists.
    • Requires use of close and distance vision.
    • Ability to read, write, speak and understand English and effectively communicate with Bank clients.  
    • Ability to discern information and formulate appropriate action. 
    • Ability to lift up to 30 pounds.
    Contact Information